Do you have any doubt?
Below is a collection of frequently asked questions and their answers to help you.
Check our frequently asked questions
FAQ App
Frequently asked questions about the Access Control App
This error is due to a malfunction of the “Google Play Services” library.
To solve the problem:
1. Open Android application menu, go to “Settings”.
2. Enter “Applications and notifications” (this option may change depending on the version of Android installed).
3. Enter “Application information” (this option may change depending on the version of Android installed).
4. Enter “Google Play Services”, within the detail, “uninstall updates” or “uninstall” if this option does not exist.
After a few minutes, notifications from different applications will begin to arrive asking to update the application “Google Play Services”, we access one, it will take us to the Play Store where we must update the application to the most current version.
5. Restart the mobile and the camera should work. NOTE: to do this process, users need to be able to install applications from the Play Store.
It does not work in real time because communication with the server is essential to be able to sign in in the Gestiona system.
But the application has an “offline mode” that can be activated and deactivated manually, which allows to save the transfers automatically in “Pending registrations” to be able to make all pending transfers when you have an internet connection from this section of the menu.
In case the connection is lost without having activated the “offline mode”, the application saves automatically in “Pending registrations” the transfer in progress.
Yes, machinery can now be scanned without any problem.
Yes, the work can be configured to only sign workers with a green light. In this way we will prevent those who are not suitable from entering the work and doing work. Only workers are allowed to enter with all the documentation in order.
In order to configure this option you have to contact your project manager and have it activated for you.
Buyers FAQ
Most frequent doubts for Contractors about the CAE Document Management service
Yes, and you can download it by clicking here. You can also download the documentation that you require from your suppliers by clicking here.
As of today, the mandatory nature of a document is required at the contract level, not at the center, so you have to contact your headquarters and explain your case so that, if they consider it viable, they will indicate it to us.
You have to know that the company in question has signed an exclusivity contract with some other contract, so a priori you cannot assign it to your center. To be able to include it, you have to tell the subcontractor to contact our customer service department (914900080 – atc@nalandaglobal.com) to sign a contract extension.
First check if the work appears as Finished, and in that case contact our contractor service department to have it reactivated (gestionacontratas@nalandaglobal.com).
Once you have the center In progress you have to activate the companies, for this deactivate the option “Active companies” in the list of your subcontractors
This will show you the companies that have been deactivated due to the completion of the work. Finally, you have to remove the departure date in all the works so that they are active again.
Endesa workers are a special type of subcontractor worker who does not count in the general calculation of company workers, but cannot be used in other types of centers either.
If when trying to assign a worker you get an error message. It means that this worker is marked as exclusive to Endesa and can only work on Endesa files.
Therefore, you have to tell the subcontractor to uncheck the check in order to incorporate it into your center.
Most likely in this case it will not appear in the ITA. Check if an X appears in the ITA column.
Otherwise, contact our contractor service department.
FAQ ENEL
Frequently asked questions for Enel users
To download the necessary templates to contribute, you can find all the information on the following page: https://www.obralia.com/media/publi/open/enel/pie1/templates. htm
Yes, through the search engine we can search for associated companies and workers and all ENEL files.< /p>
From the main quick access menu “Go to Manage” or within the left menu tab “My works / files” you must click on the option “my works / files” as Contractor
When accessing the file we see several traffic lights (Company, Workers, Machinery, Specific File and Specific of Workers) by placing the mouse under each traffic light appears “See details” and there we can see the documents provided.
I just have to click on the top menu with white lines on an orange background and click on Works Search, in the search box enter the project number, line of business, etc. When the project appears, we press “Assign” and again we recover the project to our main view “my works / files”.
Yes, when accessing the files, you will be able to consult their general information, and add or remove files from your profile. Several users can share a file so all the information remains intact both when you add it and when you deactivate it.
The Deactivate action does not delete the file, it just removes it from our view (assigned file favorites).
It is a report where you can have all the necessary information of a company in a specific file, knowing if the legal-labor documentation, the documentation of workers and equipment and the specific documentation of the file are correct.
